Innovation

How to make artificial intelligence more human

Artificial intelligence has the power to unite people - if it's built correctly

Let the data do the talking

Depending on where you get your information, artificial intelligence will either unite or destroy us.

But we think the case for unite is far stronger than the case for divide. Take a global tech giant, Microsoft, for example.

Image showing how AI helps people with disabilities [Source: The Next Web/Microsoft]
Image showing how AI helps people with disabilities [Source: The Next Web/Microsoft]

The image below is a link to a video from Microsoft’s Seeing AI that helps a blind person navigate life. This is particularly important at the moment when diversity in the workplace is such a hot topic. But many often limit the topic to the traditional categories.

By developing a product with someone who is blind, Microsoft not only created a more inclusive workplace, they created a more inclusive product.

Screenshots of the Microsoft artificial intelligence-powered Twitter bot [Source: The Verge]
Screenshots of the Microsoft artificial intelligence-powered Twitter bot [Source: The Verge]

Here’s the issue. The same company created a chatbot in 2016 and released it to the public. Within 24 hours, the chatbot was racist, sexist and essentially biased at all levels.

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